This Privacy Policy explains how Quiet Guys Landscaping ("we", "us"), operating the Opsly business platform at ops.quietguyslawn.com, collects, uses, and protects information when we communicate with customers and prospects, including through Instagram messaging.
When you message our Instagram business account or interact with our connected tools, we may receive: your Instagram username and user ID, the content of the messages you send us, and the timestamps of those messages. When you contact us through our website, phone, or forms, we may also collect your name, phone number, email address, service address, and the details of your service request.
We use this information solely to respond to your inquiries, provide quotes and customer service, schedule and deliver landscaping services, and keep a record of our conversations with you. Messages received via Instagram are routed into our internal business software so our team (and an AI assistant acting on our behalf) can reply promptly. We do not sell your personal information, and we do not use it for advertising targeting.
We share information only with service providers that help us operate (for example, our hosting, database, and messaging infrastructure providers), and only to the extent needed to provide our services. We may disclose information if required by law.
We retain message and customer records for as long as needed to provide our services and meet legal and accounting obligations. You may request deletion at any time (see below).
You can ask us to access, correct, or delete your personal information at any time. To request deletion, see our Data Deletion Instructions or email us at david@quietguyslawn.com.
Quiet Guys Landscaping
Email: david@quietguyslawn.com
Website: ops.quietguyslawn.com